NRMA Halls Gap Holiday Park

The kitchen plates and utensils were greasy and dirty from previous guests that didn’t clean them well. It seems it is the responsibility of the guests to clean, dry and put away any items used and you must also take out the rubbish before you check out. The listing states that all surfaces are cleaned and sanitized, mmm I beg to differ our place was not very clean. The kitchen utensils are old and cheap, the electric fry pan was old and gross. I spent an hour cleaning it before I could use it only the realize that my fried eggs all fall to the middle of the frypan as the surface is uneven, I decided to use the stove instead and used a cheap frypan provided which is bowed in the middle of it so my eggs ran to the corners of the pan and the electric stove was slow to heat. Perhaps you could look at replacing some of these items so guests can use them. Another interesting point is that you also have to make your own bed if you booked a double room. The main bed is made but the kids beds just have sheets on it and you’re expected to make them yourself. I guess I’d say this place felt more like we rented a camp site with rooms but at a price comparable to a motel room. If none of what I experienced bothers you then you’ll love everything about this property. If they improved these items I would likely stay again hence why I’ve given them 3 out of 5 stars.

I ended up staying at a deluxe ensuite site for two nights with my family of 4 and enjoyed having good location, lovely scenery with wildlife at your door step and friendly staff. There was also great communication with text messages to make check in/ check out a breeze with further follow up text messages throughout your stay to make sure you're comfortable. The only negative thing i can say about staying is the wildlife is the poop! Otherwise, a fantastic place to stay and relax.

EDIT: what an embarrassing response. Firstly, if you pride yourself on customer service you should always address your replies correctly. It’s Natalia, not Natasha. And secondly, we came in two times (one being check in) because of the lack of information and direction. As a business you should be ashamed that you have just proved my point that customer inquiries are an inconvenience to your staff. I am currently staying here with a group of extended family and it is our last night. I just wanted to make this review due to the disgusting behaviour by the reception staff today towards my father and I. My father and I approached the staff about using some of the fire pits on the premises assuming you would need to book them. The two ladies at the reception bluntly cut us off mid sentence to tell us they don’t take bookings and it’s first in first served. We then enquired if we could use the available caravan fire pits that we had walked past on the way to the office and was told “how are they free if we are fully booked up?” The reception staff went on to tell us they aren’t available multiple times as if we were stupid only to then 20 seconds later say that they were indeed available and that we could use them? Additionally, when we asked about firewood the lady responded with “I don’t know, I don’t use them” and when asked about renting movies she said “I don’t know if we have that movie, look for yourself behind you”. I have worked in customer service for over 10 years and wouldn’t be caught dead behaving like that with customers. The actual place is lovely, great location, clean rooms (although beds are uncomfortable), lots of things to do and beautiful scenery but honestly I don’t think I would ever come back purely because of the reception staff. Why would I want to give money to a business that treats their customers like an inconvenience.

NRMA Halls Gap Resort exceeded expectations. The room was pleasant, the location superb, and the reception exceptionally helpful. The thoughtfully arranged room kitchen, stocked with tea, pans, milk, and sugar, contributed to a convenient stay. The tranquil ambiance and a nice view added to the overall appeal, making it a delightful experience.